|Zap the need to enter a PIN with ZapTel's PINzap service.
This optional feature on your account is only enabled when you register one
or more phone numbers using the Add button on your Rechargeable Account
Management page for your PIN.
This is a self-service feature; you have 24 hour access using your ZapTel
account to add or delete your PINzap registered phone numbers.
The sole benefit of PINzap is to simplify placing a call with your ZapTel
phone card, and to save time, by enabling you to skip entering your PIN
number when calling from a phone number you have registered.
You may register up to 10 different phone numbers with your PIN.
To access PINzap settings for your active ZapTel card with this feature,
log into your Account History page, click on PINzap. Or, you can click on Recharge, and look for the
settings at the bottom of the Rechargeable Account Management page.
The phone systems in the United States have some limitations with the
PINzap service; they are listed here:
1) PINzap cannot recognize certain phone numbers,
including some but not all a) cell phones, b) offices c) dormitory numbers
d) hospitals and e) multi-unit residences (condos, townhouses, apartments.)
This may be because the number is directed through a public network that is
shared by multiple users and PINzap cannot recognize the originating
2) PINzap cannot recognize phone numbers that have
CALLER ID BLOCKED.
You may be able to unblock Caller ID on a given phone number by contacting
your telephone service provider.
3) DO NOT enable a number in PINzap if it is not the same number you are
Doing so may allow other ZapTel customers to use your account when they
place calls through your same network. For example, if a student enables
PINzap using the dormitory number that shows in his ZapTel call detail
report, other students that place ZapTel calls from the same dormitory may
end up draining the responsible customer's account. ZapTel does not
reimburse customers for calls placed on a number enabled in PINzap.
4) One PIN per phone number. Multiple PINzap lists cannot hold the same
PINzap recognizes the number a customer is calling from but it cannot
distinguish accounts. Therefore, PINzap can only authorize one PIN per
phone number. If the number you are trying to enter in your current PINzap
list is already registered in our database under a different account, you
will not be able to activate PINzap in your current account.
5) You are responsible for the charges on your account.
You are responsible for all charges accrued as a result of having PINzap
enabled on a particular phone number. If you have guests or family members
who are also ZapTel phone card customers placing ZapTel calls from any of
your listed PINzap numbers, your account will be charged.
You can check if PINzap recognizes a particular number by viewing your
ZapTel online Call Detail Report. If the number in the call "From" field is
correct, then ZapTel can recognize the number and PINzap will work.
Cell phone users:
Most mobile phones have a built in caller ID. You can call your cell from
the number you would like to list in PINzap. If no numbers display on your
phone, or it comes up as a "Private Number," then the number is blocked and
PINzap will not work for you.
PINzap is not compatible with phone numbers outside the United States.
If you have PINzap enabled on an expired phone card, you must disable
PINzap in that account to use PINzap on numbers from that list. Also,
please consult the other members of your household if they are ZapTel phone
card users calling from your same number.